Terms and Conditions

1. Introduction

Welcome to VCM Infotech. These Terms and Conditions govern your use of our services and website. By accessing our services or website, you agree to these terms in full. If you disagree with any part of these terms, please do not use our services.

2. Services Overview

VCM Infotech provides enterprise-grade IT infrastructure solutions, including but not limited to:

• On-premises server setup and maintenance
• Network infrastructure implementation
• Security solutions deployment
• Hardware procurement and installation
• Technical support and maintenance services

3. Service Delivery and Support

3.1. Implementation Timeline

• Project timelines will be mutually agreed upon in writing
• Any modifications to the timeline must be approved by both parties
• Force majeure events may affect delivery schedules

3.2. Support Services

• 24/7 technical support as per service agreement
• Response times based on issue severity
• Regular maintenance schedules as agreed

4. Payment Terms

• Payment schedules will be specified in individual service agreements
• All prices are subject to applicable taxes
• Late payments may incur additional charges
• Recurring services billed as per agreement terms

5. Warranty and Liability

5.1. Hardware Warranty

• New equipment carries manufacturer warranty
• Installation warranty for 90 days

5.2. Limitation of Liability

• Maximum liability limited to service fees paid
• No liability for indirect or consequential damages
• Force majeure exclusions apply

6. Confidentiality

We maintain strict confidentiality of all client information and infrastructure details. This includes:

• Network configurations and security details
• Business process information
• Client data and access credentials

7. Termination

• 30-day written notice required for service termination
• Immediate termination for breach of terms
• Pro-rata refunds where applicable

8. Governing Law

These terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kolkata, WB.

9. Contact Information

For any queries regarding these terms, please contact us at:

• Email: contact@vcminfotech.com
• Phone: +91 9330103030
• Address: Room-A2, 1st Floor, Omer Mansion, 29/A, Weston Street, 700012, Kolkata, WB.