Privacy Policy

Last Updated: January 2024

1. Introduction

VCM Infotech ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services, including our payment processing systems.

2. Information We Collect

2.1 Personal Information

  • Name and contact information
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Company details

2.2 Payment Information

  • Payment card details (processed securely through our payment gateway)
  • Transaction history
  • Banking information for refunds

3. Payment Processing

We use secure payment gateways to process all transactions. Important points about payment processing:

  • All payment data is encrypted using industry-standard protocols
  • We do not store complete credit card information on our servers
  • Transactions are processed through PCI DSS compliant payment gateways
  • Multiple authentication layers are implemented for security

4. How We Use Your Information

  • Process your payments and orders
  • Provide customer support
  • Send transaction confirmations and receipts
  • Communicate about service updates
  • Prevent fraudulent transactions
  • Comply with legal obligations

5. Data Security

We implement various security measures to protect your information:

  • SSL/TLS encryption for all data transmission
  • Regular security audits and updates
  • Restricted access to personal information
  • Secure data storage systems

6. Third-Party Services

We work with trusted third-party service providers, including:

  • Payment gateway providers
  • Banking institutions
  • Customer support systems
  • Analytics services

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request data deletion
  • Withdraw consent for data processing
  • Receive your data in a portable format

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain secure sessions
  • Remember user preferences
  • Analyze website performance
  • Improve user experience

9. Changes to Privacy Policy

We may update this privacy policy periodically. We will notify you of any significant changes through:

  • Email notifications
  • Website announcements
  • Service notifications

10. Contact Information

For privacy-related inquiries, please contact us at:

  • Email: contact@vcminfotech.com
  • Phone: +91 9330103030
  • Address: Room-A2, 1st Floor, Omer Mansion, 29/A, Weston Street, 700012, Kolkata, WB.